In this article we will take you through how you can cancel if you no longer need to appointment or reschedule an appointment to a different day or time:
Where can I access the options to cancel or reschedule?
Via the confirmation page
Immediately after securing your appointment, you will have the option to cancel or reschedule it, provided the practice has enabled these features online. This option is typically available via the booking confirmation page or via an email sent to you when the booking was confirmed.
Via the booking confirmation email
Following your appointment booking, you will receive a confirmation email. This email not only serves as a record of your appointment details but also contains a link to cancel or reschedule. Clicking on this link will redirect you to a page where you can make the necessary changes to your appointment.
Via appointment reminder email
You will receive a reminder email 24 hours before your scheduled appointment. This reminder not only helps ensure you don't miss your appointment but also includes a link to cancel or reschedule. This feature is particularly useful if your circumstances change at the last minute and you need to adjust your appointment accordingly.
💡 It's important to note that the ability to cancel or reschedule within 24 hours of the appointment depends on the practice's policy. Some practices allow cancellations or rescheduling with shorter notice, while others may require more advance notice.
How do I cancel or reschedule?
Locate the Link: Find the cancellation or rescheduling link in your booking confirmation or reminder email.
Click the Link: Click on the link to be taken to the practice's online booking system.
Choose an Option: Select whether you wish to cancel or reschedule the appointment.
Follow Instructions: If rescheduling, follow the prompts to select a new appointment time that suits you. If cancelling, you will be asked to confirm your decision.
Confirmation: After successfully cancelling or rescheduling, you will receive a confirmation of the change. Keep this for your records.