By using Hero your practice can enable appointment reminders through multiple channels based on your practice preferences. The channels available are:

Depending on your preferences you can configure different slot types to receive appointment reminders through different channels or disable them altogether if reminders are inappropriate for a given slot type.

*Only available to NHS primary care providers

Through our integration with the NHS you can enable reminders to be sent to patient via NHS. When a message is sent to the NHS App, Hero will be able to see if the patient's device has successfully received the notification.

What if the patient does have the NHS App?

In the event the patient has not installed the NHS App on their device, Hero will automatically reattempt to send the reminder to the patient's email address.

To improve the delivery rate of our appointment reminder we have implemented a new Smart Sequencing feature. Smart Sequencing will automatically detect that the patient has not received a notification to their device and will reattempt the message to the patient's email address.

SMS reminders are very similar to reminders sent via the NHS App. The patient will receive an SMS informing them of their upcoming appointment with a link to view, cancel or reschedule their appointment.

Unfortunately, SMS reminders do incur a small fee based on the number of credits used to send the SMS. The credits will be taken from the SMS count connected to your account.

* Delivery rate has been calculated based on all messages sent through Hero in a month period

** NHS App delivery rate includes reattempts through Smart Sequencing

*** The cost per SMS reminder is dependent on the length of the dynamically generated content of the message - typically ranges between 1 and 2 SMS fragments