When you start using Hero, we recommend adding some content to your website to introduce Hero. This is because whilst all of our patient-facing pages are NHS branded and utilise the NHS style guide, occasionally our name will be visible in the weblinks that are sent to patients for messaging, or the links used for booking or care navigation. You're welcome to use the text below, or write your own content.
Recommended text:
Hero Health is a platform used by NHS GP practices to communicate with patients. Hero integrates with our medical record systems, and gives us a simple set of tools for communicating with you.
Using Hero, we're able to:
Send SMS, Email and NHS App messages to you, our patients
Invite you to submit information through structured questionnaires
Accept online bookings
Offer care navigation and website triage for new enquiries
The Hero Health product is used in 100s of NHS GP and community services across England and Wales.
For more information about Hero, you can view this page on Hero's website: "Hero Health - For Patients"
You may also want to include some of these FAQs
Frequently Asked Questions About Hero Health
To help you better understand how Hero Health support patients, here’s a list of frequently asked questions.
What is Hero Health?
Hero Health is a secure, NHS-approved platform that allows patients to engage with their GP practices online, simplifying appointment scheduling, online consultations, and patient-provider communication.
Why should I (as a patient) use Hero Health?
Hero Health provides a convenient and secure way to communicate with your healthcare professional. It enables quicker appointment bookings, online consultations, and secure communication with your healthcare team.
How does Hero Health protect my data?
We comply with the highest data protection standards set by NHS bodies and the UK government. Your data is encrypted during transmission and storage, accessible only by those involved in your care, and never sold to third parties.
Who can access my information?
Hero is a data processor, not a data controller. Only authorized healthcare professionals involved in your treatment can access your information, and only healthcare professionals and practices are data controllers of your data. Hero Health has strict access controls to ensure your data remains private.
Can I book my own appointments?
Where enabled by a practice, you can use Hero Health's self-booking feature to manage your appointments directly online. This eliminates the need to call your practice, saving you time and effort.
How quickly will I receive a response after submitting a Care Navigation request?
Hero Health is designed to be responsive, but the time taken to reply will entirely depend on your individual practice or provider.
Do I need to download any software to use Hero Health?
Hero Health is accessible on any device connected to the internet and does not require additional software downloads. You can access it directly from your web browser.
Is Hero Health accessible for people with disabilities?
Yes, we are committed to making our platform accessible for everyone, on patient facing screens we adhere to Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.
Is there a cost to use Hero Health?
No, Hero Health is free for patients as part of NHS-provided care. Hero Health is funded by NHS providers as part of their service.