Hero Health

How to get set up with Hero

NHS Practice Website Banners

We recommend adding some information to your website to introduce Hero Health to your patients.

Introduce your patients to Hero Health

Introduce your patients to Hero Health (for private practices)

Learn how Hero integrates with SystmOne using a Gateway PC for seamless patient record syncing, messaging, and interoperability. This guide covers setup, troubleshooting, and best practices

Using Hero with SystmOne: understanding the need for a gateway PC

When sending messages to patients via the NHS App, Hero includes fallback methods to ensure important communications are delivered reliably.

NHS Messaging Fallbacks - How They Work in Hero

Setup & configuration

Administrators, Practitioners and Locations: How to add or edit an administrator account

Administrators, Practitioners and Locations: How to add or edit a practitioner

Administrators, Practitioners and Locations: How to add or edit a location

Administrators, Practitioners and Locations: How to configure administrator permissions and roles

Step 2: Set up an admin user

Administrators, Practitioners and Locations: How to use multi-factor authentication

Login to multiple practices using one account

Multi-Tenancy: How to access multiple practices with one Hero account

Administrators, Practitioners and Locations

Learn how to use Teams within Hero to assign notification tickets to teams, as well as individuals

Teams: Introducing Teams to Hero

Teams: How to create new teams and add users to your teams

Teams

Learn how to merge duplicate Hero patient records

Patients: How to merge duplicate patient records

Learn how to find and add a patient record from EMIS Web or Systm1

Patients: How to retrieve a patient record from EMIS Web, SystmOne (TPP) or PDS

Learn how to create new patient record and how to set required registration fields for your patient records

Patients: How to create a new patient record or update an existing patient record

Learn how to process unregistered patient submissions and appointment bookings, and for NHS practices learn how to set up GP Connect

Patients: How to handle unregistered patients

Patients: How to use the EMIS/Hero patient search

Quick consult: How to submit a quick consult and save it to a patients record

Patients

Setup Firetext for SMS: Understanding SMS fragments: a comprehensive guide

Learn how to connect your Firetext account to Hero, so that you can start using Hero's SMS functionality

Setup Firetext for SMS: How to setup your SMS account

Understand how SMS costs are incurred through the Hero platform

Setup Firetext for SMS: How much does SMS sent through Hero cost

Learn when SMS may error from sending external links

Setup Firetext for SMS: SMS erroring from external links

SMS - Setup your account

Networks: Introduction to Networks

Learn how to setup cross-organisational booking links, so that you can invite patients to book at your partner sites

Networks: How to configure cross-organisational self-booking links using Networks

Networks

Let's explore how information looks in EMIS or TPP once it has been reviewed and saved to record.

How does Hero save to record in EMIS and TPP?

Integrate Hero with EMIS or Systm1

Configure EMIS: Step 1 - Configure EMIS User

Configure EMIS: Step 2 - Activate EMIS API for Hero Health

Configure EMIS: Step 3 - Create a Hero slot type in EMIS

Practices Using EMIS

Learn how to procure EMIS prior to buying Hero.

Private GP: Procuring EMIS

For users looking to procure EMIS and Hero

Private GP

Hero offers embeddable components known as 'Hero Elements' as well as an API to programmatically access certain functionality

Hero's API & Embeddables

Get your developers to embed Hero's core functionality into your application and reduce the need for context switching

Introducing Hero Elements: Embeddable healthcare functionality

Learn how you can integrate with Hero's API and developer tools

Interoperability

Support

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