Introduction
Hero is now fully integrated with SystmOne, enabling healthcare providers to streamline patient workflows, manage messaging, and ensure seamless interoperability between Hero and the EHR. However, due to the technical requirements of SystmOne, using Hero effectively requires a Gateway PC. This article explains what a Gateway PC is, why it is needed, and how to ensure it is set up correctly to avoid issues.
What is a gateway PC?
A Gateway PC is a designated machine within an organisation that remains logged into SystmOne at all times. It acts as a bridge between third-party applications (such as Hero) and SystmOne, facilitating data exchange and integration.
Key requirements for a gateway PC:
Must always be switched on and logged into SystmOne.
Should ideally be located in a server room or back office, not used by end-users.
If it must be used, users should lock the session rather than log out to maintain active connections.
If another user needs to log in, they should use 'Switch User' rather than fully logging out.
A restart may be required when changing the designated Gateway PC.
Why is a gateway PC needed for Hero?
1. Persistent connectivity with SystmOne
Since SystmOne does not offer a fully cloud-based API, third-party applications like Hero must rely on a local machine to act as an intermediary. The Gateway PC enables Hero to:
✅ Sync patient records
✅ Send and receive messages
✅ Book and manage appointments
✅ Store clinical data, including SNOMED codes and observations
2. Preventing service interruptions
If the Gateway PC is turned off or logged out, Hero will be unable to communicate with SystmOne. This can result in:
❌ Failed patient lookups
❌ Inability to save messages or records
❌ Bookings fail to sync potentially causing double bookings
❌ Delayed updates to patient data
Common issues & troubleshooting
If Hero is not functioning correctly within SystmOne, check the following:
Is the Gateway PC turned on and logged into SystmOne?
Has the user logged out?
Has the Gateway PC recently restarted? If so, ensure it logs in automatically.
Is the Gateway PC assigned correctly in SystmOne settings? If not, contact IT support for reassignment.
Next steps: ensuring a smooth experience
Confirm with your IT team that a dedicated Gateway PC is set up for Hero.
Ensure staff are aware of the need to keep it logged in at all times.
Monitor connection stability and report issues if data syncs are failing.
By properly configuring a Gateway PC, Hero and SystmOne can work together seamlessly, reducing administrative burden and improving efficiency in patient care.
For further support, please contact the Hero support team or your IT lead.