Before you install
Before you install Hero Sidekick, check you have the necessary system requirements:
Windows PC: Hero Sidekick is designed for Windows only.
EMIS/SystmOne access: Ensure you have access to your clinical system.
Hero account: You’ll need to sign in with a Hero account linked to your EMIS or SystmOne instance.
Whitelist the following IPs for Sidekick connectivity:
18.134.239.64
18.135.140.15
Why is this necessary?
Hero Sidekick relies on these IP addresses to securely route traffic through our proxy, ensuring seamless communication with your EHR (e.g., SystmOne or EMIS). If these IPs are not whitelisted, Sidekick may be unable to connect, preventing features such as messaging, appointment booking, and patient record updates from functioning correctly.
What do I need to do?
Please share these IPs with your IT department or system administrator to ensure they are whitelisted on your firewall. If you experience connectivity issues or require assistance, our support team is happy to help.
Installation steps
For EMIS users:
1) Download and install
Download the Hero Sidekick installer from the Hero Health website.
Run the installer.
2) Open Hero Sidekick
Once installed, the Hero Sidekick application should open automatically - if it does not, open it from your Start Menu or taskbar.
3) Sign in to Hero
When prompted, log in using your Hero account through your default web browser.
This account must be connected to your EMIS instance.
4) Patient detection
Once you select a patient in EMIS, Sidekick will automatically detect and display them and allow you to use the Hero features.
Still having trouble?
If you are not prompted to sign in, ensure your internet connection is active and restart the application.
If Sidekick is not detecting the selected patient, try closing and reopening the Sidekick
If you experience persistent issues, contact Hero Support at [email protected]