If you need to submit a care navigation request on behalf of someone else, Hero provides a simple process to ensure their healthcare needs are addressed. Follow the steps below to complete the submission.
Steps to Submit a Care Navigation Request
Visit Your Practice’s Website
Navigate to the official website of your GP practice and find their online submissions page.
Choose Your Issue
Select the issue or reason for your request from the available options. Be as accurate as possible to ensure your request is directed appropriately.
Specify Who the Request is For
When asked who the request is for, select "Someone Else" rather than "Myself."
Authentication
To proceed, you will need to select whether it is an adult or child you are completing the request for and then give the practice your details, including your relationship with the patient.
Authenticate the patient using their NHS number and date of birth or Use their name, date of birth, sex and postcode.
Complete the Questionnaire
Fill out the required questionnaire with accurate and detailed information. This ensures that your request is handled efficiently.
Review Your Answers
Before submitting, carefully review your answers to confirm that all information is correct and complete.
Submit the Request
Once you are satisfied with your responses, click the "Submit" button to finalise your care navigation request.
Tips for a Smooth Submission Process
Have the patients NHS details ready before you start to save time.
Provide as much detail as possible in the questionnaire to help your GP practice address your needs effectively.
If you encounter any issues, contact your GP practice for assistance.
By following these steps, you can ensure your care navigation request is submitted accurately and promptly. This process helps your GP practice provide the best possible support for your healthcare needs.