In this article we will cover how to you can join a video consultation through Hero and how patients can access the video consultation.
How to join a video consultation as a Hero user
Navigate to the Hero 📆 Diary if an appointment is a video consultation it will have video icon next to the patient name.
Click on the appointment in the diary to open the appointment details from here you can join the call by clicking the 'Join video call' button in the top right of the page.
A new window will open for you to join the call.
Then you can click 'Join meeting' to join the video call.
💡 If it is the first time you are join a video call on your computer the video provide will request permission to access your camera and microphone, click Request permissions and follow your browser's instructions
📓 Note: Patient will be sent a link to join the video call automatically 10 minutes prior to the appointment starting.
How does a patient join a video consultation?
When a patient books an appointment which has been configured as a video appointment, they will receive a video link invitation 30 minutes prior to their appointment. Patient can click on the video link invitation to join the video appointment.
What if patient can't find the video appointment link?
If patient can't find the video appointment link you can send them another one:
Open the appointment details via the 📆 Diary or 🕓 Appointments list.
Click on the more options button in the top right of the page, indicated by the 3 dots icon
Click Send video invitation and select which contact detail you want to send the video invitation to.