With Hero Health, you can offer video consultations. In order to do this, you will need to:
Step 1. Create or edit your appointment
To enable video consultations, you will need to create or amend an existing appointment. Make sure it is set as a "video" for the attendance.
To create a new appointment type: Settings > Services > Appointment types - then select the "Add appointment" button. Then, as shown in the screenshot above. Make sure the "Attendance" is set to video.
To edit an existing appointment type: Settings > Services > Appointment types - Then select Options and Edit. Once in the edit menu, ensure that the "Attendance" is set to video.
Step 2. Invite or offer the appointment to your patients
Once you have set up the appointment, you are now ready to offer or invite this to your patients.
Once a patient has booked the appointment, they will receive an email link to join the consultation 10 minutes before it starts (as shown below).
Step 3. Join the video consultation via the link provided
Then all that is left to do is join the consultation, links to join can be found in a number of places:
The Hero diary view - Here you can manually trigger an invitation for the patient and select the video icon to join the call yourself.
The appointment view on Hero - Here you can manually trigger an invitation for the patient and select the video icon to join the call yourself.
The email sent to the practitioner - This can be enabled or enabled via the settings:
If you go to Settings > Your business - then select "Practitioner" - Then select "Edit" on the practitioner this appointment relates to. At the bottom of the page, you should see the option below. Once this is enabled the practitioner will be emailed a link to the appointment 10 minutes before it starts.
Hopefully, you will now be all set to offer video consultations using Hero Health, please check the FAQs below if you want to find out any more. If you have any questions or need help with anything else - please chat with us! We will be happy to help.
Video Consultation FAQs