Hero Health

Learn how to setup online booking or send self-booking links

Appointments

Learn how to add Hero's online booking functionality to your website

Online Booking: How to setup online booking via your website

Restrict which patients can book at your practice, based on age, gender and GP registration

Online Booking: How to add intelligent restrictions to appointment types to limit which patients can access online booking

Online Booking: How to configure your appointment types for online booking

Online booking

Learn how you can issue self-booking links that direct patients to book into services delivered by partner organisations

Cross-Organisational Booking: How to configure cross-organisational self-booking links

Cross-Organisational Booking: How to send cross-organisational booking links inviting patients to book into partner sites

Learn how to make cross organisational appointment types visible, and allow your partner sites to book into them

Cross-Organisational Booking: How to set appointment types as visible to your Networks

Cross-organisational booking

Learn how to edit an existing intake form or create your own intake form to capture information from patients when booking

Intake Forms: How to create or edit questions on an intake form

Learn how to add intake forms to appointment types to capture additional information when an appointment is booked

Intake Forms: How to use intake forms to capture additional appointment information

Intake forms

Learn how to join a video consultation from the Hero application

Video Appointments: How to join a video appointment

Learn how you can issue a video appointment link to a patient

Video Appointments: How to convert a face to face appointment to a video appointment

Video Appointments: How does a patient join a video consultation?

Learn how to setup and use Hero for video appointments

Introduction to video consultations through Hero

Video appointments

Learn how to filter which practitioners and locations are visible, and view the single practitioner day view

Diary: How to change your diary view

Learn how to add or edit or remove session availability when using the Hero diary as your master diary

Diary: How to add, remove or edit session availability (non-EMIS or Systm1 using practices)

Learn how to use the Hero diary to book an appointment on behalf of a patient

Diary: How to book an appointment on behalf of a patient

Learn how to block unavailable time in your diary to prevent bookings

Diary: How to block time in your diary so that it cannot be booked (non-EMIS and Systm1 using practices)

Diary

Learn how to view all appointments in the Hero diary, download a CSV of all appointments booked and see the source of the booking

Appointment Reporting: How to view a list of all appointments shown in the Hero diary

Appointment reporting

Learn how to set a specific time window to limit when a patient can cancel or reschedule an appointment

Appointment Configuration: How to set a cancellation policy

Learn how to configure basic appointment settings including appointment name, duration and location availability

Appointment Configuration: How to manage basic appointment configuration, including naming, location availability and duration

Hero Health provides an automated appointment reminder system, helping to reduce no-shows and improve the overall patient experience.

Appointment configuration: Appointment reminder mailers

Appointment configuration: How to enable and disable appointment reminders

Appointment configuration: How to set up  attendance on appointment types

Learn why setting up a Hero Unregistered Patient slot type is important to facilitate a seamless patient appointment booking experience.

Appointment configuration: Understanding the need for a Hero Unregistered Patient slot type in EMIS

Appointment configuration

Support

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