Hero Health

Learn how to configure a digital front door for your practice

Care navigation

Learn about what Care Navigation is, and how to use Hero's Care Navigation at your practice

Configure Pathways & Setup: Introduction to Care Navigation

Learn how to add a new care navigation pathways or edit an existing pathway

Configure Pathways & Setup: How to configure a new pathway or edit an existing pathway

Learn how to create new Care Navigation Option type for your care navigation

Configure Pathways & Setup: How to configure a new Care Navigation Request template

Learn how to embed Hero's care navigation on your website

Configure Pathways & Setup: How do I add Care Navigation to my website?

Learn how to set a pathways visibility based on the time of day

Configure Pathways & Setup: How to set a pathway as visible in-hours or out-of-hours

Learn how to update the yellow banners on your patient facing care navigation pages

Configure Pathways & Setup: How to change care navigation warnings and alerts

Learn about whether Hero's Care Navigation solution is a medical device

Configure Pathways & Setup: Is Care Navigation a Medical Device?

Manage the volume of requests into your practice by applying daily limits on your online request options

Configure Pathways & Setup: Set daily limits on online requests

Is there a way we can use a test patient to check what the patient will see?

Configure pathways and set up: How can I test the patient flow?

Configure pathways & setup

Learn how to view and respond to patient submissions through care navigation pathways

Care Navigation Workflow: How to view and respond to patient submissions

Learn how to assign a new care navigation submission to an individual or team at your practice

Care Navigation Workflow: How to assign a submission to an individual or team

Learn how to respond to a patient care navigation submission with a self-booking link

Care Navigation Workflow: How to respond to a patient submission with a self-book link

Care Navigation Workflow: How to auto-assign a submission type to an individual or team

Care Navigation Workflow: How to request a patient provide more information following a care navigation submission

Care Navigation Workflow: How to submit a new request on behalf of a patient

Learn how to create Teams to help optimise care navigation

Care Navigation Workflow: How to create and use Teams for submission assignment

Ensure requests reach the right admin or team automatically

Care Navigation Workflow: How to auto-assign request types to an admin or team

Care navigation workflow

This guide provides an overview of the Care Navigation Dashboard. It explains key features such as filtering data by date and type, exporting reports in various formats, and tracking request…

Care Navigation Dashboard

Care navigation reporting

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